Should something not feel quite right, Sitora accepts exchange and store credit requests within 14 days of the delivery date.

To be eligible, items must be unworn, unwashed, and returned with original tags attached. Because many South Asian garments are delicate and occasion-led, we ask that they be tried on with care and sent back in their original condition.

If your order arrives incorrect or defective, please record a clear unboxing video at the moment of opening your parcel. This is required for claim review and allows us to resolve issues fairly and quickly.

Return shipping is the responsibility of the customer.

Sale items are final sale and are not eligible for return or exchange.

Full refunds are reserved for items that arrive defective or materially incorrect. In all other eligible cases, returns are handled as exchange or store credit.

To begin a return or exchange, email hello@sitora.com with your order number and request details.