Privacy policy

Effective date: August 20, 2026
Last updated: August 20, 2026

This Privacy Policy explains how Sitora ("Sitora," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit or make a purchase from wearsitora.com (the "Site"). By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

What We Collect

We collect the following categories of personal information:

  • Information you provide. Your name, email address, shipping address, billing address, phone number if you choose to give one, and the contents of any message you send us.
  • Order information. The products you view and purchase, your order history, and payment confirmation details. We do not receive or store full payment card numbers; those are handled by our payment processor.
  • Device and browsing data. Your IP address, browser type, device identifiers, pages viewed, referring pages, and how you interact with the Site, collected through cookies and similar technologies.

How We Use Your Information

We use personal information to:

  • Process, fulfill, and deliver your orders, and send order confirmations and shipping updates.
  • Respond to your questions, returns, exchanges, and support requests.
  • Operate, maintain, and improve the Site and our products.
  • Detect, prevent, and investigate fraud, abuse, and security incidents.
  • Send marketing or promotional messages where you have asked to receive them. You can unsubscribe at any time using the link in any marketing email.
  • Comply with our legal, tax, and accounting obligations.

Cookies and Tracking

We use cookies and similar technologies to keep the Site working, remember your cart and preferences, understand how the Site is used, and measure the performance of our content. This includes analytics tools that help us see which pages are visited and how visitors move through the Site. Most browsers let you refuse or delete cookies through their settings. If you block certain cookies, some parts of the Site may not work as intended.

Who We Share It With

We share personal information only with service providers who help us run the business, and only as needed for them to perform their work for us. These include:

  • Payment processors that handle transactions and payment security.
  • Fulfillment and shipping partners that prepare and deliver your orders.
  • Email and communications providers that send transactional and marketing messages.
  • Analytics providers that help us understand and improve Site performance.
  • Fraud prevention and security providers that help protect the Site and our customers.

We may also disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of Sitora, our customers, or others.

Sitora does not sell your personal information. We also do not share it for cross-context behavioral advertising in exchange for money or other valuable consideration.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose.
  • Request access to a copy of the personal information we hold about you.
  • Request that we correct inaccurate personal information.
  • Request that we delete your personal information, subject to legal exceptions.
  • Opt out of the sale or sharing of your personal information.
  • Not receive discriminatory treatment for exercising any of these rights.

Do Not Sell or Share My Personal Information. Sitora does not sell or share your personal information as those terms are defined under California law. Because we do not sell or share it, there is nothing to opt out of, but if this ever changes we will update this policy and provide a clear opt-out method. To make any California privacy request, email us at hello@wearsitora.com. We will verify your request before acting on it and will not discriminate against you for making one. You may use an authorized agent to submit a request on your behalf.

Data Retention

We keep personal information for as long as needed to provide the Site and our services to you. Order and transaction records are retained for as long as necessary to fulfill your order and to meet our legal, tax, and accounting obligations, which is generally up to seven years. Marketing and account information is kept until you ask us to delete it or withdraw your consent, after which we remove or anonymize it unless we are required to keep it by law.

Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has provided us with personal information, email us at hello@wearsitora.com and we will delete it.

Security and Breach Notification

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law.

How to Exercise Your Rights

To access, correct, delete, or ask a question about your personal information, or to exercise any right described in this policy, email us at hello@wearsitora.com. We will respond within the time required by applicable law. We may need to verify your identity before we can act on your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will post the revised policy on this page and update the "Last updated" date above.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, email us at hello@wearsitora.com.